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The Role of Social Media in Marketing Your Serviced Accommodation

Posted by Jehan Anis on August 30, 2023

In today’s digitally driven world, social media has evolved from a mere platform for personal connection to a powerful tool for businesses to engage with their target audience and amplify their brand message. When it comes to the hospitality industry, particularly the realm of serviced accommodation, harnessing the potential of social media can be a game-changer. This article delves into the pivotal role that social media plays in marketing serviced accommodations, exploring its benefits, strategies, and best practices for effective engagement.


The Digital Landscape: A Paradigm Shift in Marketing


The hospitality industry has experienced a transformative shift in marketing strategies due to the digital era’s onset. The traditional methods of relying solely on print advertisements, brochures, and word-of-mouth referrals are now complemented by an array of digital avenues. Among these, social media platforms have emerged as a driving force in building brand identity, fostering guest engagement, and increasing bookings for serviced accommodations.


Benefits of Social Media Marketing for Serviced Accommodations:


Enhanced Visibility and Reach: 

Social media platforms have billions of active users worldwide, providing an unprecedented opportunity to reach a vast and diverse audience. For serviced accommodations, this means the ability to showcase your property to potential guests from different corners of the globe, significantly expanding your reach beyond traditional marketing methods.


Targeted Marketing of Serviced Accommodation: 

Social media platforms offer advanced targeting options, allowing you to tailor your marketing efforts to specific demographics, interests, behaviors, and even geographical locations. This precision targeting ensures that your content reaches individuals who are more likely to be interested in your serviced accommodations, increasing the likelihood of conversion.


Engagement and Interaction: 

Social media provides a two-way communication channel between property owners and potential guests. Engaging content, timely responses to comments and messages, and interactive features like polls and Q&A sessions foster meaningful interactions. This engagement builds a sense of community and trust, influencing guests’ decisions to choose your property.


Visual Storytelling:

Visual content is a powerful tool in the hospitality industry. Social media platforms like Instagram, Pinterest, and TikTok allow you to showcase the aesthetics, ambiance, and unique features of your accommodations through photos and videos. Visual storytelling can evoke emotions, inspire wanderlust, and leave a lasting impression on potential guests.


Brand Building and Recognition: 

Consistent and strategic social media presence contributes to brand recognition and recall. By showcasing your property’s personality, values, and distinct offerings, you create a memorable brand identity that sets your accommodations apart from competitors.


Cost-Effective Marketing: 

Social media marketing is often more cost-effective than traditional advertising methods. While paid advertising options are available, organic content creation and engagement are also powerful drivers of visibility and reach, requiring minimal financial investment.


Data-Driven Insights: 

Social media platforms provide detailed analytics that offers insights into audience behavior, preferences, engagement rates, and content performance. These data-driven insights enable property owners to refine their marketing strategies, create more relevant content, and make informed decisions.


Direct Booking Opportunities for Serviced Accommodations: 

Social media platforms can serve as direct booking channels. With integrated features like the “Book Now” buttons, property owners can guide potential guests directly to the booking process, minimizing the steps between interest and reservation.


Word-of-Mouth Amplification: 

Social media encourages user-generated content, where guests share their experiences through photos, reviews, and posts. Positive experiences shared on social media act as powerful endorsements, amplifying your property’s credibility through word-of-mouth recommendations.


Real-Time Updates: 

Serviced accommodations often have seasonal promotions, special events, or limited-time offers. Social media enables real-time updates, allowing property owners to inform potential guests about ongoing deals, creating a sense of urgency and encouraging bookings.


Competitive Edge: 

A strong social media presence can give your property a competitive edge. Guests often research accommodations online before making a decision. Having an active, engaging, and informative social media profile can influence their choice in favor of your property.


Long-Term Relationship Building: 

Social media marketing allows property owners to foster long-term relationships with guests. By staying connected even after their stay, you can nurture a loyal customer base that returns and recommends your accommodations to others.


Strategies for Effective Social Media Marketing for Your Serviced Accommodation:


Platform Selection: 

Each social media platform caters to a distinct demographic and content format. Understanding your target audience and tailoring your content to the appropriate platform(s) can optimize engagement.


Compelling Visuals: 

High-quality images and videos showcase your serviced accommodation’s unique features, from luxurious interiors to scenic surroundings. Visual content should reflect the experience guests can expect.


Consistent Branding: 

Maintain consistent branding across all platforms, including profile images, cover photos and color schemes. A cohesive brand identity enhances recognition and trust.


Engaging Content: 

Beyond promotional posts, share engaging content that adds value to your audience. This could include local recommendations, travel tips, behind-the-scenes glimpses, and guest testimonials.


User-Generated Content: 

Encourage guests to share their experiences through user-generated content. Reposting guest photos and reviews not only highlights positive experiences but also fosters a sense of community.



Craft compelling narratives that go beyond the property’s features. Share stories about the area’s history, culture, and local events to create an emotional connection with potential guests.



Include clear and concise calls to action in your posts, encouraging users to book directly, visit your website, or inquire for more information.


Consistent Posting Schedule: 

Establish a consistent posting schedule to maintain engagement and keep your property top-of-mind for potential guests.


Best Practices for Effective Social Media Engagement of Your Serviced Accommodation:


Prompt Responses: 

Respond to comments, messages, and inquiries promptly. Timely engagement reflects your commitment to guest satisfaction.


Community Engagement: 

Engage with local businesses, influencers, and tourism boards. Collaborations can expand your reach and enhance credibility.


Relevant Hashtags Regarding Your Niche: 

Utilize relevant and trending hashtags to increase the discoverability of your posts among users interested in similar topics.


User-Friendly Booking: 

If possible, integrate a direct booking option into your social media profiles to streamline the booking process for interested users.


Track and Adapt: 

Regularly review analytics to gauge the effectiveness of your strategies. Adjust your approach based on performance data.


The Future of Social Media in Serviced Accommodation Marketing:


As we look ahead, the role of social media in marketing serviced accommodations is poised to expand even further. The dynamic nature of social media platforms, coupled with emerging technologies, presents exciting opportunities for property owners to innovate and connect with their audience in new and creative ways.


Virtual Reality (VR) and Augmented Reality (AR): 

These immersive technologies can revolutionize how potential guests experience your serviced accommodation even before they arrive. Virtual tours, 360-degree videos, and AR applications that allow users to visualize the property’s layout and amenities can greatly enhance the decision-making process.


Influencer Collaborations: 

Collaborating with influencers who align with your property’s brand can amplify your reach and credibility. Influencers can create authentic content that showcases their firsthand experiences, resonating with their followers and driving bookings.



Utilize data analytics to personalize your social media marketing efforts. By tailoring content to individual preferences and behaviors, you can deliver more relevant messages, enhancing the user experience.


Interactive Content: 

Interactive content such as polls, quizzes, and contests can boost engagement and foster a sense of community. Encouraging users to participate and share can result in higher visibility and user-generated content.


Chatbots and AI: 

AI-powered chatbots can provide instant responses to inquiries, even outside regular business hours. This real-time interaction can enhance customer service and guide potential guests through the booking process.


Ethical and Sustainable Practices: 

As travelers become more conscious of ethical and sustainable practices, incorporating these values into your social media messaging can resonate with eco-conscious audiences.


Localized Content: 

Craft content that showcases the local culture, cuisine, and experiences surrounding your property. This approach appeals to travelers seeking authentic, immersive experiences.


Video Content Dominance: 

Video content, particularly live streams and stories, continues to dominate social media engagement. Utilize these formats to provide behind-the-scenes glimpses, host virtual events, or showcase property updates.


Data Privacy and Trust:

As data privacy becomes increasingly important, ensure that your property’s social media practices align with regulations and prioritize user trust.



Social media’s impact on the hospitality industry, particularly in marketing serviced accommodations, is undeniable. The ability to reach a global audience, engage directly with potential guests, and craft a compelling brand story has reshaped the way properties are marketed and perceived. As the digital landscape continues to evolve, embracing social media as a cornerstone of your marketing strategy can lead to increased bookings, brand loyalty, and an elevated guest experience. By understanding your audience, creating engaging content, and fostering meaningful interactions, you can harness the true potential of social media to position your serviced accommodation as a preferred choice among travelers.

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Established in 2019, Star Sterling is a family-run business based in the UK. As a cutting-edge investment advisory firm, we aim to deliver top-of-the-line investment services to all our valued clients. Leveraging a dynamic combination of finance and real estate expertise, we specialize in B2SA, R2SA, and BTL property investments.
Our professionals work tirelessly to identify the best investment solutions for estate agents, landlords, and investors and cultivate long-term partnerships for future success. We partner with businesses to find suitable properties to provide premium accommodation on a short-term basis to business travelers and contractors. By creating customized strategies for our clients, our services extend beyond the traditional confines of real estate

Our Typical Investors are

✓ People with a minimum of £7,500 to invest into Rent To Serviced Accommodation and £50,000 into Below Market Value property deals
✓ Looking to build high cash-flowing Rent To Serviced Accommodation portfolio (either passively or self-managed)
✓ Looking to buy Below Market Value residential properties with 8% to 10% annual return on capital
✓ Looking to achieve financial freedom through property investment in the UK
✓ Looking for safe and secure investment opportunities with low risk
✓ Looking to build a legacy for their family’s future

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