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Managing Multiple Serviced Accommodation Units: Best Practices

Posted by Jehan Anis on September 7, 2023

Managing multiple serviced accommodation units demands a strategic and well-organized approach to ensure seamless operations and guest satisfaction. One of the cornerstones of success in this endeavor is effective communication. Establishing clear communication channels within your team is crucial to streamline tasks, address issues promptly, and maintain consistency across all units. Utilizing property management software can significantly aid in this process by centralizing reservations, bookings, and guest data, enabling efficient coordination among staff members.


Moreover, maintaining a high standard of cleanliness and maintenance across all units is paramount. Regular inspections and routine upkeep not only enhance guest experience but also contribute to positive reviews and repeat bookings. Implementing a preventive maintenance schedule helps identify and address issues before they escalate, reducing the risk of unexpected disruptions for guests. In addition to physical maintenance, providing consistent guest services is key. Designating a dedicated team to handle guest inquiries, check-ins, and check-outs can ensure that guests receive personalized attention and that their needs are met promptly. This human touch can set your serviced accommodation apart and lead to higher guest satisfaction rates.


Furthermore, implementing dynamic pricing strategies can optimize revenue generation. Analyzing market trends, local events, and seasonal fluctuations enables you to adjust prices in response to demand, ensuring that your units remain competitive while maximizing profitability. Additionally, investing in marketing and branding initiatives can help you stand out in a crowded market. Developing a strong online presence, maintaining engaging social media profiles, and showcasing your accommodations’ unique features through high-quality visuals can attract potential guests and foster a sense of trust.


Managing multiple serviced accommodation units necessitates a well-coordinated blend of communication, maintenance, guest services, pricing strategies, and marketing efforts. By embracing these best practices, you can create a streamlined operation that not only attracts guests but also cultivates their loyalty and drives the success of your serviced accommodation business.


Understanding the Landscape

Before diving into the best practices, let’s grasp the landscape of multiple serviced accommodation management. With the rise of platforms like Airbnb, Vrbo, and, property owners have access to a vast audience. This has led to an increase in property acquisitions, creating a need for systematic management strategies.


1. Centralized Property Management System (PMS)

Efficient management begins with a centralized Property Management System. This integrated platform streamlines operations by enabling you to handle reservations, guest communication, housekeeping, and maintenance from a single interface. Opt for a PMS that offers real-time synchronization across all booking channels.


1.1. Channel Management

Integrate your PMS with various booking channels to avoid overbooking and ensure consistent availability across platforms. This prevents potential guest dissatisfaction and optimizes occupancy rates.


2. Standard Operating Procedures (SOPs)

Create detailed SOPs for various aspects of property management. This includes check-in/check-out procedures, housekeeping protocols, maintenance schedules, and emergency response plans. Consistent SOPs enhance guest experiences and facilitate staff training.


2.1. Housekeeping Excellence

Maintaining cleanliness and order is paramount. Implement stringent housekeeping standards to ensure that each unit is impeccably presented. Regular inspections and training programs for housekeeping staff contribute to consistent quality.


3. Professional Photography and Listings

Effective marketing is crucial for attracting guests. Invest in professional photography that highlights the unique features of each unit. Craft compelling listings with clear descriptions, amenities, and nearby attractions. Utilize SEO techniques to optimize your listings for search engines.


3.1. Virtual Tours

Incorporate virtual tours to provide potential guests with an immersive experience. Virtual tours enhance transparency and build trust, reducing the likelihood of mismatched guest expectations.


4. Guest Communication

Prompt and effective communication is key to guest satisfaction. Automate booking confirmations, pre-arrival instructions, and post-stay follow-ups. Respond promptly to guest inquiries and feedback to showcase your commitment to their needs.


4.1. Personalization

Use guest data to personalize interactions. Address guests by their names and tailor recommendations based on their preferences. Personal touches leave a lasting impression.


5. Maintenance and Upkeep

Regular maintenance ensures that your units are in top condition. Create a maintenance calendar for routine tasks and inspections. Attend to repair requests promptly to avoid inconveniencing guests.


5.1. Preventive Maintenance

Implement a preventive maintenance program to identify potential issues before they escalate. This reduces the likelihood of major disruptions and demonstrates your commitment to guest comfort.


6. Staff Training and Empowerment

Your staff play a pivotal role in guest experiences. Provide comprehensive training on customer service, emergency procedures, and property-specific details. Empower staff to make decisions that enhance guest satisfaction.


7. Pricing Strategy

Dynamic pricing can maximize revenue. Analyze market trends, events, and competitor rates to adjust pricing accordingly. Utilize revenue management tools to optimize rates based on demand.


7.1. Seasonal Specials and Packages

Offer seasonal promotions and packages to attract guests during off-peak periods. This boosts occupancy and introduces guests to unique experiences.


8. Guest Reviews and Feedback

Guest reviews are invaluable for refining your operations. Encourage guests to leave reviews and actively engage with feedback. Address any negative comments with professionalism and showcase improvements.


9. Data Analytics for Decision-Making

Utilize data analytics to make informed decisions. Monitor occupancy rates, revenue, and guest demographics. Identify trends to adapt your strategies and offerings.


10. Continuous Improvement

Hospitality is a constantly evolving industry. Regularly assess your practices and stay updated with industry trends. Embrace change and innovation to stay ahead of the competition.


Why is Serviced Accommodation is worth investing in?


Investing in serviced accommodation offers a compelling proposition due to a combination of factors that make it a lucrative and resilient venture. Firstly, the evolving travel landscape has witnessed a shift in consumer preferences towards more personalized and immersive travel experiences. Serviced accommodation caters precisely to this demand by providing spacious, fully furnished units equipped with all the comforts of home. This unique blend of comfort, convenience, and local authenticity sets serviced accommodations apart from traditional hotels, appealing to a diverse range of travelers, including families, business professionals, and those seeking extended stays. This versatility translates to a broader customer base and higher occupancy rates, which in turn can lead to consistent rental income and returns on investment.


Moreover, the potential for attractive returns stems from the flexibility of pricing strategies. Unlike fixed-rate long-term rentals, serviced accommodations allow for dynamic pricing adjustments based on market demand, local events, and seasonal trends. This adaptability can optimize revenue generation, ensuring that you capitalize on peak travel periods while offering competitive rates during quieter times. Additionally, the rise of online booking platforms and digital marketing avenues has made it easier than ever to reach a global audience. Effective branding, online presence, and strategic marketing efforts can help position your serviced accommodation units as attractive options in a competitive market, further enhancing their investment value.


Furthermore, the operational efficiency of serviced accommodations can lead to cost savings. By partnering with professional property management services, you can outsource tasks such as cleaning, maintenance, and guest communications. This not only reduces the burden of day-to-day management but also maintains consistent service quality across your units. These efficiencies, coupled with the potential for regular income and capital appreciation, contribute to the overall attractiveness of investing in serviced accommodation. In essence, the combination of changing traveler preferences, revenue flexibility, global accessibility, and operational efficiency underscores why serviced accommodation presents a compelling and worthwhile investment opportunity.




Managing multiple serviced accommodation units requires a multifaceted approach that encompasses operational efficiency, guest satisfaction, and strategic marketing. By implementing a centralized PMS, adhering to SOPs, and prioritizing guest communication, maintenance, and staff training, you can create a seamless and enjoyable experience for guests. Combine these practices with dynamic pricing, personalised interactions, and a commitment to continuous improvement, and you’ll not only optimise returns but also establish a reputation for excellence in the hospitality industry. Remember, successful management is a holistic endeavour that demands attention to detail, adaptability, and unwavering dedication.

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Established in 2019, Star Sterling is a family-run business based in the UK. As a cutting-edge investment advisory firm, we aim to deliver top-of-the-line investment services to all our valued clients. Leveraging a dynamic combination of finance and real estate expertise, we specialize in B2SA, R2SA, and BTL property investments.
Our professionals work tirelessly to identify the best investment solutions for estate agents, landlords, and investors and cultivate long-term partnerships for future success. We partner with businesses to find suitable properties to provide premium accommodation on a short-term basis to business travelers and contractors. By creating customized strategies for our clients, our services extend beyond the traditional confines of real estate

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✓ Looking to buy Below Market Value residential properties with 8% to 10% annual return on capital
✓ Looking to achieve financial freedom through property investment in the UK
✓ Looking for safe and secure investment opportunities with low risk
✓ Looking to build a legacy for their family’s future

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