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30 Innovative Marketing Strategies for Your Serviced Accommodation Business

Posted by Jehan Anis on October 28, 2023



The serviced accommodation industry has experienced remarkable growth in recent years, driven by changing traveler preferences and the rise of platforms like Airbnb and


Serviced accommodations, often referred to as serviced apartments, have emerged as a lucrative and flexible investment opportunity in recent years. These fully furnished and equipped serviced accommodations are designed to offer a comfortable and home-like experience for travelers, and they come with a range of benefits that make them appealing to investors.


One of the key advantages for investors in serviced accommodations is the potential for a consistent and reliable income stream. Unlike traditional residential properties that may have periods of vacancy, serviced accommodations are in high demand from various traveler demographics, including tourists, business professionals, and even long-term renters. This means that investors can enjoy a stable rental income, often at premium rates, throughout the year.


Furthermore, serviced accommodations offer a hassle-free investment option. Serviced Accommodations are typically managed by professional property management companies that handle everything from guest bookings and check-ins to cleaning and maintenance. This hands-off approach makes it an attractive choice for investors who want to benefit from real estate without the day-to-day responsibilities of a traditional landlord.


Additionally, serviced accommodations often have a competitive edge in terms of yield. Many investors find that the rental yields from serviced accommodations are higher than those of standard residential properties. With potential returns that can range from 5% to 10% or more, depending on the location and the quality of the property, serviced accommodations can provide an attractive return on investment.


 To stand out in this competitive landscape, it’s essential for property owners and managers to adopt innovative marketing strategies that capture the attention of their target audience.

In this article, we will explore 30 innovative marketing strategies to help you maximize the potential of your serviced accommodation business.


30 Innovative Marketing Strategies For Your Serviced Accommodation

Here are 30 innovative marketing strategies to help you make the most of your serviced accommodation company.


Virtual Reality (VR) Tours


One of the most exciting trends in marketing for serviced accommodation is the use of VR technology to provide immersive virtual tours of properties. By allowing potential guests to virtually walk through your accommodations, you can provide a more engaging and interactive experience, giving them a real sense of what to expect.


Social Media Storytelling


Leverage the power of storytelling on social media platforms like Instagram and Facebook. Share stories of satisfied guests, behind-the-scenes glimpses of your properties, and local attractions. This helps create an emotional connection with your audience. As we look ahead, the role of social media in serviced accommodation marketing is set to expand even further. Due to the ever-evolving nature of social media platforms and developing technologies, property owners have a wealth of creative and innovative alternatives to engage their audience.


User-Generated Content (UGC)


Encourage your guests to share their experiences through photos and reviews. Repost their content on your social media profiles, creating trust and authenticity for your brand.


Influencer Collaborations


Partner with local influencers or travel bloggers to showcase your serviced accommodations. Their followers trust their recommendations, making it an effective way to reach a broader audience.


Content Marketing


Create valuable, informative, and entertaining content that showcases the uniqueness of your serviced accommodation properties. This can be in the form of blog posts, videos, or podcasts.




Implement data-driven personalization. Tailor your marketing messages and recommendations based on customer behavior and preferences. Personalization makes guests feel valued and understood.


Sustainable Practices


Incorporate sustainability into your marketing strategy for your serviced accommodation business. Guests are increasingly seeking eco-friendly accommodations. Highlight your efforts to reduce your property’s environmental impact.


Geo-Targeted Ads


Use geolocation data to target potential guests in specific areas. For example, you can advertise your properties to people traveling to your city.


Loyalty Programs


Reward repeat guests with loyalty programs, offering discounts, exclusive access, or special promotions. This keeps your guests coming back and encourages them to refer others.


Collaboration with Local Businesses


Partner with local restaurants, tour operators, or event venues to create special packages. This not only adds value to your offering but also expands your marketing reach.


AI Chatbots


Implement AI-powered chatbots on your website to provide quick responses to common guest queries. This enhances the user experience and ensures you capture potential bookings for your serviced accommodation round the clock.


Multi-Platform Booking


Make it easy for guests to book your accommodations by offering multiple booking platforms. Ensure a seamless booking experience across your website and various third-party booking websites.


Email Marketing Automation


Use email marketing to nurture relationships with potential guests. Implement automation to send personalized messages at the right stages of the guest journey, from initial inquiry to post-stay feedback.


Local SEO Optimization


Optimize your website and listings for local SEO to ensure your properties appear in local search results. This is vital for attracting travelers seeking accommodation in your area.


Guest Feedback Integration


Collect and integrate guest feedback into your marketing strategy. Showcase positive reviews and demonstrate how you’ve responded to any concerns. Transparency builds trust.


Chat Platforms for Direct Communication


Implement chat platforms on your website and booking pages to facilitate direct communication with potential guests. This allows you to address questions and concerns in real-time, which can significantly increase conversion rates.


Dynamic Pricing Strategies


Adopt dynamic pricing strategies that adjust rates based on factors like demand, seasonality, and local events. This not only maximizes your revenue but also attracts budget-conscious travelers during off-peak periods.


Video Marketing


Create engaging video content that showcases the features and experiences your serviced accommodations offer. Videos are more likely to be shared on social media and can leave a lasting impression on potential guests.


Email Segmentation


Divide your email list into segments based on guest preferences, demographics, and behaviors. This allows you to send targeted marketing messages to specific groups, increasing the likelihood of conversions.


360-Degree Photography


Enhance your property listings with high-quality, 360-degree photography. This gives potential guests a comprehensive view of the space and can lead to more informed booking decisions.


Mobile Optimization


Ensure that your website and booking platforms are mobile-friendly. Many travelers use smartphones and tablets to book accommodations, so a mobile-optimized experience is crucial.


Online Reputation Management


Consistently monitor and manage your online reputation on review platforms like TripAdvisor and Google My Business. Encourage happy guests to leave reviews and respond promptly to any negative feedback.


Event-Based Marketing


Target travelers attending local events, conferences, or festivals by tailoring your marketing messages to their specific needs. Highlight how your accommodations can enhance their event experience.


Visual Consistency


Maintain a visually consistent brand identity across all marketing channels, from your website and social media profiles to emails and print materials. This consistency builds brand recognition and trust.


Data Analytics


Leverage data analytics to gain insights into your guests’ behavior, preferences, and booking patterns. This information can inform your marketing strategies and help you make data-driven decisions.


Packaging and Add-Ons


Create attractive packages and add-on services to entice guests to book with you. These can include transportation, local experiences, or special amenities.


Interactive Website Features


Make your website interactive with features like a booking calendar, live chat, and a local guide to enhance the user experience and encourage direct bookings.


Guest Testimonials


Feature genuine guest testimonials on your website and marketing materials. Real stories and experiences from past guests carry a lot of weight in the decision-making process.


 A/B Testing


Regularly conduct A/B tests on your marketing materials to determine what resonates best with your audience. This iterative process can lead to significant improvements in conversion rates.


Market Segmentation


For serviced accommodation, segment your target market into niches, such as business travelers, families, or luxury seekers. Tailor your marketing strategies to address the specific needs and desires of each group.




Innovative marketing strategies are essential for the success of your serviced accommodation business. By embracing technologies like VR, social media storytelling, and AI chatbots, and incorporating personalization, sustainability, and influencer collaborations, you can create a compelling and unique brand identity. Ultimately, these strategies will help you reach a broader audience, generate more bookings, and foster guest loyalty in an ever-evolving industry. Stay ahead of the curve and continue to adapt to the latest marketing trends to ensure the long-term success of your serviced accommodation business.


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Established in 2019, Star Sterling is a family-run business based in the UK. As a cutting-edge investment advisory firm, we aim to deliver top-of-the-line investment services to all our valued clients. Leveraging a dynamic combination of finance and real estate expertise, we specialize in B2SA, R2SA, and BTL property investments.
Our professionals work tirelessly to identify the best investment solutions for estate agents, landlords, and investors and cultivate long-term partnerships for future success. We partner with businesses to find suitable properties to provide premium accommodation on a short-term basis to business travelers and contractors. By creating customized strategies for our clients, our services extend beyond the traditional confines of real estate

Our Typical Investors are

✓ People with a minimum of £7,500 to invest into Rent To Serviced Accommodation and £50,000 into Below Market Value property deals
✓ Looking to build high cash-flowing Rent To Serviced Accommodation portfolio (either passively or self-managed)
✓ Looking to buy Below Market Value residential properties with 8% to 10% annual return on capital
✓ Looking to achieve financial freedom through property investment in the UK
✓ Looking for safe and secure investment opportunities with low risk
✓ Looking to build a legacy for their family’s future

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